Callhounds Global

Job brief

Delivering consistently good online service requires carefully built systems, helpful tools, effective policies, and a skilled service team. Even a really great team can’t do it all on their own, but a disengaged, under-trained team can quickly ruin your customer experience.


Customer Support Duties and Responsibilities: 

  • To provide comprehensive support to the sales team
  • Delivery outstanding customer service
  • Providing technical support to existing clients
  • Liaising with new clients and other departments
  • Track records and all correspondence
  • Manage local relationship with the existing SCM vender and client sourcing offices to ensure these are well maintained
  • Develop relationship with the new shippers and client sourcing offices in connection with the new client implementation
  • Independently drive sales target with the full range of Damco product and service offerings, in line with the NAS regional/local business strategies and growth plans
  • Be the local prime mover on shipper education for projects related to systems and new procedures, Damco Shipper Portal, 10+2
  • Provide subject matter expertise for the market insights in terms of local regulations and practices, key trends the competitive situation

Customer SupportSkills and Qualifications:  

  • Solid related experience preferred
  • Support and assist all CFT resources (Tier 1 and Tier2), help them in performing their daily tasks effectively
  • Proven technical experience in customer facing functions primarily focused on defining or supporting and implementing solutions preferably within the technology and travel sector
  • Proven programming experience for both problem solving and the ability to write short query scripts
  • Must have / gain SC clearance
  • Operational role can only be delivered from NHS approved secure location

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