
Callhounds Global
Job brief
Delivering consistently good online service requires carefully built systems, helpful tools, effective policies, and a skilled service team. Even a really great team can’t do it all on their own, but a disengaged, under-trained team can quickly ruin your customer experience.
Customer Support Duties and Responsibilities:
- To provide comprehensive support to the sales team
- Delivery outstanding customer service
- Providing technical support to existing clients
- Liaising with new clients and other departments
- Track records and all correspondence
- Manage local relationship with the existing SCM vender and client sourcing offices to ensure these are well maintained
- Develop relationship with the new shippers and client sourcing offices in connection with the new client implementation
- Independently drive sales target with the full range of Damco product and service offerings, in line with the NAS regional/local business strategies and growth plans
- Be the local prime mover on shipper education for projects related to systems and new procedures, Damco Shipper Portal, 10+2
- Provide subject matter expertise for the market insights in terms of local regulations and practices, key trends the competitive situation
Customer SupportSkills and Qualifications:
- Solid related experience preferred
- Support and assist all CFT resources (Tier 1 and Tier2), help them in performing their daily tasks effectively
- Proven technical experience in customer facing functions primarily focused on defining or supporting and implementing solutions preferably within the technology and travel sector
- Proven programming experience for both problem solving and the ability to write short query scripts
- Must have / gain SC clearance
- Operational role can only be delivered from NHS approved secure location
To apply for this job email your details to careers@callhounds.com