Job brief

Delivering consistently good online service requires carefully built systems, helpful tools, effective policies, and a skilled service team. Even a really great team can’t do it all on their own, but a disengaged, under-trained team can quickly ruin your customer experience.

Customer Support Duties and Responsibilities: 

• To provide comprehensive support to the sales team
• Delivery outstanding customer service
• Providing technical support to existing clients
• Liaising with new clients and other departments
• Track records and all correspondence
• Manage local relationship with the existing SCM vender and client sourcing offices to ensure these are well maintained
• Develop relationship with the new shippers and client sourcing offices in connection with the new client implementation
• Independently drive sales target with the full range of Damco product and service offerings, in line with the NAS regional/local business strategies and growth plans
• Be the local prime mover on shipper education for projects related to systems and new procedures, Damco Shipper Portal, 10+2
• Provide subject matter expertise for the market insights in terms of local regulations and practices, key trends the competitive situation

• Solid related experience preferred
• Support and assist all CFT resources (Tier 1 and Tier2), help them in performing their daily tasks effectively
• Proven technical experience in customer facing functions primarily focused on defining or supporting and implementing solutions preferably within the technology and travel sector
• Proven programming experience for both problem solving and the ability to write short query scripts
• Must have / gain SC clearance
• Operational role can only be delivered from NHS approved secure location